On the welcome screen, click Start to locate your printer.Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.Turn on the printer and load plain paper in the main tray.Scan to computer is currently unavailable.An error occurred while communicating with the HP imaging device.An error occurred communicating with the scanning device.However, if the HP Print and Scan Doctor does not work, you may need to uninstall and reinstall the software. You need to follow the instructions to fix it.If you’re experiencing problems with your HP printer or scanner, you may be able to fix the issue by using the HP Print and Scan Doctor. A cross X indicates that there is a problem with the printer.Exclamation An exclamation mark indicates that the test failed and was skipped.A wrench spanner means that the problem was found and fixed.A checkmark indicates that your printer has passed.Step 5: The result of each test is as follows: Step 4: Choose Fix Printing or Fix Scanning according to the problem you encounter, and then follow the instructions on the screen. If your printer is not listed, make sure the printer is turned on and connected, click My product is not listed, and then click Retry. Step 3: After the download and installation are complete, HP Print and Scan Doctor will open. Step 2: Follow the on-screen instructions to install HP Print and Scan Doctor. Go to this address to download the package of HP Print and Scan Doctor. Step 1: Turn on the printer and load plain paper into the main tray. Read More How to Download & Use HP Print and Scan Doctor
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